Welcome to Inloom ("we," "us," "our," or the "Platform"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace services. This Privacy Policy applies to all information collected through our Platform, including when you register as a seller, list products, make purchases, or interact with our services.
Note: By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
1. Introduction
Welcome to Inloom ("we," "us," "our," or the "Platform"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace services.
This Privacy Policy applies to all information collected through our Platform, including when you register as a seller, list products, make purchases, or interact with our services.
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
For All Users:
- Register for an account
- Subscribe to newsletters or marketing communications
- Contact customer support
- Participate in surveys or promotions
- Browse and use our services
Information Collected:
- Full name, email address, phone number
- Mailing address and delivery addresses
- Username and password
- Date of birth (optional)
- Profile photograph (optional)
For Sellers:
- Business name and type
- GST registration number or Enrollment ID (optional)
- PAN (Permanent Account Number) (optional)
- Bank account details (for payments)
- Business address and registered office
- Product details, descriptions, and images
- Business documents and licenses (optional)
For Buyers:
- Shipping and billing addresses
- Payment information (processed securely through payment gateways)
- Purchase history and preferences
- Communication with sellers
2.2 Information Automatically Collected
When you access our Platform, we automatically collect certain information about your device and usage:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- Click patterns and navigation paths
- Cookies and similar tracking technologies
- Location data (with your permission)
2.3 Information from Third Parties
We may receive information from:
- Payment processors and financial institutions
- Social media platforms (if you choose to link accounts)
- Analytics providers
- Marketing partners
- Identity verification services
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Platform Operations
- Create and manage user accounts
- Process transactions and payments
- Facilitate communication between buyers and sellers
- Verify seller credentials and product listings
- Manage product inventory and orders
- Handle returns, refunds, and exchanges
3.2 Customer Service
- Respond to inquiries and support requests
- Resolve disputes between buyers and sellers
- Notify you about order status and updates
- Send administrative information and policy changes
3.3 Marketing and Communication
- Send promotional materials and offers (with your consent)
- Provide personalized product recommendations
- Conduct market research and surveys
- Announce new features and updates
3.4 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud, unauthorized activities, and security breaches
- Enforce our Terms of Service and policies
- Protect rights, property, and safety of users
- Maintain records for tax and accounting purposes
3.5 Analytics and Improvement
- Analyze user behavior and preferences
- Improve Platform functionality and user experience
- Develop new features and services
- Monitor Platform performance
4. Legal Basis for Processing (India)
Under the Digital Personal Data Protection Act, 2023, we process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes.
- Contract Performance: Processing is necessary to fulfill our contract with you.
- Legal Obligation: Processing is required to comply with Indian law.
- Legitimate Interests: Processing is necessary for our legitimate business interests.
5. Sharing Your Information
We may share your information in the following circumstances:
5.1 With Sellers and Buyers
- Buyer information is shared with sellers to fulfill orders
- Seller business information is visible on product listings
- Communication between parties for transaction purposes
5.2 Service Providers
We engage third parties to perform functions on our behalf, including:
- Payment processors (Cashfree, etc.)
- Shipping and logistics partners (Shiprocket, etc.)
- Cloud storage providers (AWS, etc.)
- Email and SMS service providers (Lark, WhatsApp, etc.)
- Analytics and marketing tools (Google Analytics, etc.)
- Customer support platforms (Email, WhatsApp, etc.)
5.3 Legal Requirements
We may disclose information to:
- Government authorities and law enforcement
- Regulatory bodies (GST authorities, Consumer Forums)
- Courts and legal proceedings
- Tax authorities
5.4 Business Transfers
- In connection with mergers, acquisitions, or sale of assets
- During bankruptcy or insolvency proceedings
5.5 With Your Consent
- Any other sharing explicitly authorized by you
Important: We do NOT sell your personal information to third parties for their marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account and provide services
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
- For backup and business continuity purposes
Specific Retention Periods:
- Inactive Accounts: Data will be flagged after 3 years, with a 48-hour notice before erasure (for large platforms).
- Sellers: Business records retained for 7 years post-account closure for tax compliance.
- Buyers: Purchase history retained for 3 years or as required by law.
You may request deletion of your account and data by contacting our Grievance Officer (see Section 14).
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information.
Security Measures:
- SSL/TLS encryption for data transmission
- Secure socket layer certificates
- Encrypted data storage
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Firewall protection
- Regular backup procedures
- Employee training on data protection
Payment Security: We use PCI-DSS compliant payment gateways. We do not store complete credit/debit card information on our servers.
Disclaimer: Despite our security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
8. Your Rights and Choices
Under Indian data protection laws, you have the following rights:
8.1 Access and Correction
- Access your personal information
- Update or correct inaccurate data
- Download your data in portable format
8.2 Deletion and Erasure
- Request deletion of your account
- Right to be forgotten (subject to legal requirements)
8.3 Consent Management
- Withdraw consent at any time
- Opt-out of marketing communications
- Manage cookie preferences
8.4 Data Portability
- Receive your data in structured, machine-readable format
- Transfer data to another service provider
8.5 Objection and Restriction
- Object to certain types of processing
- Restrict processing in specific circumstances
8.6 Complaint
- File complaints with our Grievance Officer
- Lodge complaints with regulatory authorities
To Exercise Your Rights: Contact us at support@inloom.in or through your account settings.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience.
Types of Cookies:
- Essential Cookies: Required for Platform functionality.
- Performance Cookies: Analyze Platform usage and performance.
- Functional Cookies: Remember your preferences.
- Advertising Cookies: Deliver relevant advertisements.
Cookie Management: You can control cookies through your browser settings. Disabling cookies may limit Platform functionality.
Third-Party Cookies: We use Google Analytics, Facebook Pixel, and other analytics tools that may place cookies on your device.
10. Third-Party Links
Our Platform may contain links to third-party websites, payment gateways, and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided information, please contact us immediately.
For users under 18 who have parental consent to use the Platform as sellers (family businesses), parental consent must be verifiable, and parents/guardians will be responsible for all activities.
12. International Data Transfers
While we primarily operate in India, your information may be transferred to and processed in other jurisdictions where our service providers are located. We ensure appropriate safeguards are in place for such transfers in compliance with Indian data protection laws.
Data Localization: Critical personal data will be stored on servers located within India as per regulatory requirements.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
- Changes will be effective 30 days after posting on the Platform.
- We will notify you of significant changes via email or Platform notification.
- Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
14. Grievance Redressal
In accordance with the Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your privacy concerns.
Grievance Officer:
- Name: Susovan Pal
- Designation: Grievance Officer
- Email: support@inloom.in
- Address: Sri surura, Katwa, West Bengal, India
Response Time: We acknowledge complaints within 48 hours and resolve them within 30 days.
15. Contact Information
For questions about this Privacy Policy or our data practices:
Inloom Innovative Creations
- Email: support@inloom.in
- Address: Sri surura, Katwa, West Bengal, India
- Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST