Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy explains how products purchased on Inloom are shipped and delivered to buyers. Since our Platform is a marketplace connecting independent sellers with buyers, each seller manages their own shipping process within the guidelines set forth in this policy.

2. Shipping Responsibility

2.1 Seller Obligations

Sellers are solely responsible for the shipping and delivery of products. They must pack products securely to prevent damage, choose shipping carriers, bear the cost of shipping (unless charged to the buyer), and provide accurate tracking information.

2.2 Platform Role

Inloom is a marketplace intermediary and does not handle physical shipping, own or operate delivery services, or verify physical inventory. We provide the infrastructure for order management, facilitate communication, and mediate shipping disputes when necessary.

3. Shipping Methods and Timeframes

3.1 Available Shipping Options

Sellers typically use services such as India Post, Speed Post, Delhivery, Blue Dart, DTDC, FedEx, Shiprocket, local courier services, or hand delivery (within specific localities). The shipping method varies by seller and product.

3.2 Processing Time

• Standard: 1-3 business days.
• Custom/Made-to-Order: 5-15 business days (as specified in listing).
• Pre-orders: As specified by seller.
• Business Days: Monday through Saturday, excluding public holidays.

3.3 Delivery Time

Estimated delivery is calculated as Processing Time + Transit Time.

• Same City: 2-4 days
• Within State: 3-7 days
• Other States: 5-10 days
• Remote Areas: 7-15 days

Note: These are estimates. Actual delivery times may vary based on location, carrier, weather, and other factors beyond the seller's control.

3.4 Custom/Handmade Products

Made-to-order products require additional creation time (e.g., Mandala art: 3-7 days, Mirror art: 5-10 days). The total timeline equals Creation Time + Processing Time + Transit Time.

4. Shipping Charges

4.1 Shipping Costs

Shipping charges are determined by product size, weight, delivery location, and the seller's shipping policy. Charges are displayed at checkout before payment.

4.2 Free Shipping

Some sellers may offer free shipping on orders above a certain amount or for specific products. Conditions are specified by individual sellers.

5. Shipping Locations

5.1 Serviceable Areas

We ship to all locations within India. Some remote areas may have longer delivery times, and sellers may restrict shipping to specific regions. Check the product page to see if shipping is available to your PIN code.

5.2 International Shipping

Currently, we do not offer international shipping. Service is available only within India.

6. Order Tracking

6.1 Tracking Information

After shipment, you will receive a shipping confirmation via email/SMS containing the tracking number, carrier name, and estimated delivery date. You can track orders through the "My Orders" section in your account.

6.2 No Tracking Number

Some shipping methods (e.g., India Post, local couriers) may not provide real-time tracking. In such cases, the seller provides an expected delivery date.

7. Packaging Standards

Sellers must use sturdy, appropriate packaging materials and wrap fragile items securely (bubble wrap, foam, etc.). Packages must be sealed securely and labeled clearly. For fragile handmade products, "Fragile" labels and double boxing are required.

8. Address and Contact Information

8.1 Buyer Responsibility

You must provide a complete and accurate delivery address, a working phone number, and a correct PIN code.

8.2 Address Changes

• Before Shipment: Contact the seller immediately.
• After Shipment: Address cannot be changed. Contact the carrier directly for instructions. This may require Return to Origin (RTO) and reshipment, for which additional charges apply.

9. Delivery Process

9.1 Delivery Attempts

Carriers typically make 2-3 delivery attempts. It is your responsibility to be available or arrange an alternate recipient.

9.2 Inspection on Delivery

We strongly recommend inspecting the package before accepting it. Check for external damage and report it to the delivery person. If the packaging is damaged, you may refuse delivery or accept it with damage noted on the receipt, then immediately inform the seller with photos.

10. Delivery Issues

10.1 Delayed Delivery

If an order is not delivered within the estimated timeframe, wait 2 additional days, check tracking, and then contact the seller through the Platform.

10.2 Non-Delivery

If an order is marked "delivered" but not received, check with household members or building security immediately. Contact the seller within 24 hours. The seller will investigate with the carrier.

10.3 Damaged in Transit

Report damaged products within 48 hours of delivery. Upload photos of the package and product damage. The seller will initiate a return, refund, or replacement.

11. Return to Origin (RTO)

Packages may be returned to the seller due to multiple failed delivery attempts, incorrect addresses, or refusal by the buyer.

• Buyer Responsibility: If delivery failed due to the buyer (wrong address, unavailable), the buyer pays reshipment charges.
• Seller Responsibility: If delivery failed due to the seller (wrong label), the seller bears reshipment costs.

12. Special Circumstances

• Public Holidays: No processing or shipment on public holidays.
• Natural Disasters: We are not liable for delays due to force majeure events (floods, strikes, etc.).
• Remote Areas: Delivery to hilly regions or islands may take up to 15-20 days.

13. Order Consolidation

We cannot combine shipments from different sellers. Multiple items from different sellers will be shipped separately with unique tracking numbers. Items from the same seller are usually consolidated.

14. Seller Shipping Policies

Each seller may have unique policies regarding shipping charges, processing times, and packaging. Always check the product page for seller-specific information.

15. Disputes and Resolution

For unresolved shipping issues:

1. Contact the seller (allow 48 hours for a response).
2. Escalate to Platform support if unresolved in 3 days.
3. The Platform will investigate and mediate a resolution within 7-14 business days.

16. Contact Information

Customer Support: support@inloom.in
Address: Sri surura, Katwa, West Bengal, India